Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to send it back to us. We will charge a 20% restocking fee for any items that are returned. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused or unassembled, and in its original packaging. 

To start a return, contact us at customerservice@candiecooper.com. If the need for a return is our fault, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at customerservice@candiecooper.com.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), fabric items (such as clothing and accessories), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.